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About MCS Group

About MCS

MCS has been providing services to a wide range of insurers in Australia for over 25 years.

We have consultants based in most major centers and we can arrange attendance at the more remote locations as required.

We always strive to do this on a “shared cost” basis as we are acutely aware of the need to keep claims handling costs to a minimum. Estimates are often provided in respect of assignments that are complex or that which involves extensive travel.

A small number of our consultants hold pilots licenses which enables them to fly to remote locations, sometimes with the assessor or other interested parties, if this is seen as being practical, useful or cost effective.

We are dedicated to providing the highest possible level of technical expertise and service to our clients.

MCS Consultants are appointed only after a rigorous selection process and confirmed recognition of their level of expertise and experience. They operate under very clear guidelines which deal with, amongst others, conflict, timing of delivery, not commenting on policy issues at site or to other interested parties, being concise and categoric as far as it is reasonable to do so, prompt attendance and responses, and professionalism at all times.

The MCS Management Structure is designed to provide efficient cost effective services to busy assessing and insurer teams. Our reporting services are structured to facilitate the claims management process by providing relevant and practical information that enables your staff to deal with the indemnity issues promptly and accurately - which assists our clients in managing the expectations of their clients and brokers while containing costs.

We are proudly independent and we are not aligned to any particular organisation, repairer network or contractor / subcontractor group. We can therefore provide services that are truly independent and at ‘arm’s length’. We insist that any potential conflict of interest situation must always be disclosed ‘upfront’ so that all parties are aware of the nature and scope of our involvement.

Our Vision

The MCS Group is dedicated to assisting your claims and assessing teams with the appropriate level of facts and technical information, concisely and accurately delivered in reports that are submitted in a prompt and timely fashion, within agreed performance criteria and at a reasonable price so that your staff can manage their case load and the expectations of your clients and brokers in a cost effective and efficient manner.

MCS Core Values are Values You Can Depend Upon

  • Independence
  • Professional Integrity
  • Effective Communication
  • Timeliness and Prompt Response
  • Honesty and Transparency
  • Respect
  • Trust
  • Exceptional Service
  • Value for Money
  • Commericiality, and
  • Great people to deal with.